FAQs
Can I pick up my order?
Yes, please visit our storefront 7814 Gateway Blvd. Edmonton AB. We will be moving to our new location soon!
General Information
What types of products do you offer? We offer a wide range of beauty products including hair care, skincare, makeup, nail care, and beauty tools from top brands as well as unique and hard-to-find items.
Are your products cruelty-free? We are committed to offering a variety of cruelty-free products. Look for the cruelty-free symbol on product pages or use our cruelty-free filter when browsing.
Do you offer products for all skin and hair types? Yes, we cater to all skin and hair types with a diverse range of products. Use our filters to find products suited to your specific needs.
Ordering and Shipping
How can I place an order? You can place an order directly through our website. Simply add your desired products to the cart and follow the checkout process.
What payment methods do you accept? We accept major credit cards (Visa, MasterCard, American Express), PayPal.
How long does shipping take? Standard shipping typically takes 5-7 business days.
Do you ship internationally? Yes, we ship to select international locations. Please check our shipping policy page for details on international shipping.
Returns and Exchanges
What is your return policy? We accept returns within 30 days of purchase for most items. Products must be unopened and in their original condition. For more details, please visit our returns page.
How do I initiate a return or exchange? To initiate a return or exchange, please contact our customer service team with your order number and the reason for the return. They will guide you through the process.
Account and Orders
What types of products do you offer?
We offer a wide range of beauty products including hair care, tools from top brands as well as unique and hard-to-find items.
Are your products cruelty-free?
We are committed to offering a variety of cruelty-free products. Look for the cruelty-free symbol on product pages or use our cruelty-free filter when browsing.
Do you offer products for all hair types?
Yes, we cater to all hair types with a diverse range of products.
Ordering and Shipping
How can I place an order?
You can place an order directly through our website. Simply add your desired products to the cart and follow the checkout process.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard)
How long does shipping take?
Standard shipping typically takes 5-7 business days. We also offer expedited shipping options at checkout.
Do you ship internationally?
Not at this time.
Returns and Exchanges
What is your return policy?
We accept returns within 30 days of purchase for most items. Products must be unopened and in their original condition.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team with your order number and the reason for the return. They will guide you through the process.
Account and Orders
How can I track my order?
Once your order has shipped, you will receive an email with tracking information. You can also track your order through your account on our website.
I forgot my password. How can I reset it?
You can reset your password by clicking on the "Forgot Password" link on the login page and following the instructions.
How can I update my account information?
You can update your account information by logging into your account and visiting the "Account Details" section.
Promotions and Discounts
Do you offer any discounts or promotions?
Yes, we regularly offer discounts and promotions. Sign up for our newsletter to stay updated on the latest deals.
How can I use a promo code?
Enter your promo code at checkout in the designated field. The discount will be applied to your order total.
Contact Us
How can I contact customer service?
You can contact our customer service team via email at info@21beautysupplies.ca
Do you offer professional consultations?
Yes, we offer professional beauty consultations. Please visit our consultation page to book an appointment with one of our experts.